Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including when you:

• Fill out our contact form (first name, last name, email address, phone number, and message)
• Make an enquiry or place an order with us
• Subscribe to our mailing list or communications
• Correspond with us by phone, email, or otherwise

We may also automatically collect certain technical data when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This data is used solely for analytics and to improve the quality of our services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Process and fulfil your orders
• Send you information about our products, services, and promotions (where you have consented)
• Improve and personalise your experience on our website
• Comply with our legal obligations and resolve disputes
• Detect and prevent fraud or other harmful activity

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: Trusted third-party partners who assist us in operating our website, conducting our business, or servicing you — all bound by confidentiality agreements.
• Legal requirements: Where disclosure is required by law, regulation, or a valid legal request from a public authority.
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, in which case you will be notified via email and/or a prominent notice on our site.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymise it.

5. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our site may not function correctly.

6. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete data.
• Erasure: Request that we delete your personal information, subject to certain legal exceptions.
• Objection: Object to the processing of your data in certain circumstances.
• Portability: Request the transfer of your data to another organisation in a commonly used format.

To exercise any of these rights, please contact us using the details in Section 9 below.

8. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content or privacy practices of those sites and assume no responsibility for them. We encourage you to review the privacy policy of any third-party site you visit.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.